What is Backing Bay?
Backing Bay is a reward-based crowdfunding platform where creators showcase projects and supporters back them in exchange for rewards.
How is Backing Bay different from online shopping platforms?
Unlike traditional e-commerce, you’re not buying a finished product. You’re backing an idea, and receiving a reward created by the innovator after funding.
Is it free to sign up on Backing Bay?
Yes, signing up as a creator or backer is completely free
Is Backing Bay available across India?
Yes, we support creators and backers from across India, subject to local laws and delivery capabilities.
What kind of projects are allowed?
Projects related to food, fashion, art & craft, tech gadgets, home decor, lifestyle, services, wellness, books, and more.
What is the difference between a creator and a backer?
A creator (or innovator) lists a project. A backer supports the project financially in exchange for a reward.
Is Backing Bay involved in project delivery?
No, Backing Bay is only a facilitator. Delivery responsibility lies solely with the creator.
Is the platform secure?
Yes, Backing Bay uses OTP-based login and follows IT Act 2000 and Indian data protection norms.
Do I need a PAN or GST to sign up?
Only creators listing projects require GST and PAN. Backers do not need to provide these.
What should I do if I need help?
You can contact our support team at info@backingbay.com for any assistance.
Who can become a creator on Backing Bay?
Any Indian individual, startup, MSME, or enterprise with a valid mobile number, email, and GST can become a creator.
How do I list my project?
Log in > Click "Create Project" > Fill in all required fields (title, description, rewards, pricing, KYC, etc.) > Submit for approval.
Can I sell both products and services?
Yes, Backing Bay supports both tangible products and service-based offerings.
What documents are required?
PAN card, GST number, bank details, and KYC documents of the authorized person.
How much commission does Backing Bay charge?
We charge a flat 9% commission on the total amount raised.
How long does it take for project approval?
Generally, within 48-72 hours, subject to verification and completeness.
How do I get paid?
Funds (after deduction of commission, GST, and TCS) are transferred to your verified bank account after the funding cycle ends.
Am I responsible for delivery?
Yes. Creators are fully responsible for fulfilling all commitments, including delivery, support, and refunds as per their policies.
Can I run more than one project?
Yes, but we recommend managing one project at a time for better delivery and customer satisfaction.
What if I face issues after funding?
You are expected to resolve them directly with the backers. For major concerns, our support team can mediate informationally, but legal responsibility lies with the creator.
How do I back a project?
Browse live projects, select a reward tier, and complete payment via secure payment gateway.
Is my payment refundable?
Refunds depend entirely on the creator’s individual cancellation/refund policy.
When will I receive the reward?
The timeline is specified by the creator on the project page. Backing Bay does not control delivery.
How can I track the delivery of my order?
If the creator shares a tracking number, you’ll be notified via email or SMS.
What happens if the project fails to deliver?
The creator is solely liable. You can contact them directly using project contact details or escalate through our support.
Can I cancel my order?
This depends on the cancellation policy set by the creator. Please review it before backing.
Is there any buyer protection?
Backing Bay acts as a platform only. We encourage transparency and do our best to support both parties but cannot guarantee delivery or refunds.
How do I know a project is genuine?
We verify basic documents, GST, and identity of each creator, but backers are advised to use discretion and support projects they trust.
What if I don’t get my reward?
Reach out to the creator first. If unresolved, contact Backing Bay support. However, legal action (if needed) must be taken in the creator’s jurisdiction.
Will I be notified after placing the order?
Yes. You’ll receive confirmation via email and SMS once your backing is successful.